Know Us
At CustomadeGH, we strive to provide high-quality custom printing services and customer satisfaction is our top priority. This Refund Policy outlines the terms and conditions for refunds on purchases made through our website (customadegh.com).
Eligibility for Refunds
We offer refunds on a case-by-case basis for the following reasons:
- Defective or damaged items
- Incorrect items received
- Items significantly different from the description
Refund Request Process
To request a refund, please follow these steps:
- Contact our customer service team within 48 hours of receiving your order by emailing / whatsapp [email protected] or 233 595 753 355.
Provide your order number, a detailed description of the issue, and any relevant photographic evidence of the defect or damage.
Return Instructions
If your refund request is approved, we will provide you with instructions for returning the item. Please note that:
- The item must be returned in its original packaging and condition.
- You are responsible for the cost of return shipping, unless the item is defective or incorrect.
Non-Refundable Items
Please note that the following items are non-refundable:
- Custom-made or personalized items, unless defective or incorrect
- Sale or clearance items
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: [email protected] / Phone: +233 595 753 355